This Bonus Policy applies to all promotion, special offer, gift, and/or event funds that are received in excess of standard casino payouts.
If, after reading this policy, you would like to be blocked from receiving our bonuses and/or to have any bonuses removed from your account, please contact our customer support team before you commence play.
We reserve the right to withhold any amount in excess of or/and including the player's original deposit from a player's withdrawal if the wagering requirement has not been fulfilled.
Bonus wagering requirements are displayed as Points to Redeem in the Bonus page in the Personal Area.
Regardless of the currency mentioned in any of our promotional material the actual bonus will be converted and credited according to your account currency.
All our promotions will display the bonus value in EURO, however, the actual bonus will be credited according to your account currency.
A user is not allowed to register more than one account in the system. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number or shared computer environment (example: a library, workplace, fraternity, university or school). Any attempt to try to deceive management by registering multiple accounts to gain bonus money will be deemed as bonus abuse and will result in the account(s) being suspended and the removal of your funds.
Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is €20 or the equivalent value in any other currency.
Unless stated otherwise, for any bonus higher than 50% we ask that you wager a total of the purchase and bonus thirty times (30) before requesting a withdrawal. For bonuses below and equal to 50% we ask you to wager the amount of the bonus thirty times (30) before requesting a withdrawal. If the bonus is a no-deposit bonus then we ask you to wager the amount of the bonus eighty (80) times before requesting a withdrawal.
As examples, if you receive €100 bonus on a €100 deposit, the combined total is €200. You must wager this amount at least 30 times (€6000) before requesting a withdrawal. If you receive €50 bonus on a €100 deposit (50% bonus) we ask you to wager the bonus amount of €50 at least 30 times (€1500) before requesting a withdrawal.
We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms.
Standard wagering terms: bets placed in Baccarat, Blackjack, Roulette, Casino Holdem, Video Poker, Caribbean Poker, LetThemRide, Hi Low, Pai Gow Poker, Punto Banco and Big Wheel do not count towards your wagering requirements for EUcasino.dk bonuses. All other games bets count 100%.
Mixed wagering: 10% of bets placed in Baccarat, Blackjack, Roulette, Casino Holdem, Video Poker, Caribbean Poker, LetThemRide, Hi Low, Pai Gow Poker, Punto Banco and Big Wheel count towards your wagering requirements. All other games bets count 100%.
Special Mixed wagering: 50% of bets placed in Baccarat, Blackjack, Roulette, Casino Holdem, Video Poker, Caribbean Poker, LetThemRide, Hi Low, Pai Gow Poker, Punto Banco and Big Wheel count towards your wagering requirements. All other games bets count 100%. Special Mixed wagering is only available on special occasions and to players of certain statuses.
The table below shows how much a player must wager in each currency to earn one point.
Bonus balance cannot be used to wager in jackpot games and branded games. If a player has bonus balance available it will not be shown in the balance while playing a jackpot game or branded games.
The games are: Batman, Bejeweled, Caribbean Poker, Conan the Barbarian, Cubis, Ferris Bueller's Day Off, Forrest Gump, Fun Fair Ride, Good&Evil, Green Lantern, Jenga, King Kong, Millionaire Genie, Progressive Blackjack, Streetfighter, Superman, The Flash, Wonder Woman.
If a bonus is not consumed (wagering requirements met or lost) within 60 days the bonus or the amount left from the bonus will be canceled together with any winnings in the account.
If the account is not a real money account (as described in the general terms and conditions) you have 60 days to meet the wagering requirements before the bonus and any winnings are removed. In the event that our automatic procedures do not remove the bonus we reserve the right to remove these amounts manually at the time we realize it should have been removed.
Unless stated otherwise if the last bonus received by a player was a free bonus, a deposit needs to be made first before the player is eligible to use any further free bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any free bonus.
Wagering only counts for one bonus at a time according to the following rules:
If any funds are withdrawn whilst you have an active pending bonus the active pending bonus will be cancelled and removed from your account.
If you receive free money (no deposit bonus/refer a friend bonus, etc) or free spins, unless stated otherwise the maximum amount that you can win or withdraw from it is €100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account.
A bonus is also considered free if it is added to your account manually by the support department when your real money balance is less than your most recent deposit.
Players who wish to activate a Claimable Bonus, please note when clicking the Claim button, you also agree to the wagering requirements and Terms & Conditions as displayed.
EUcasino.dk reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
The casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on excluded games, before the wagering on allowed games is completed fully.
If you have a pending withdrawal at the time of claiming a free bonus the casino reserves the right to void all subsequent winnings from that bonus including the bonus amount.
If you wish to play any of the above excluded games, please contact firstname.lastname@example.org and request to have the bonus removed before commencing play.
A bonus cannot be claimed if player has made a withdrawal in the last 7 days or if the player has a balance in his account of more than €1000. EUcasino.dk reserves the right to block bonuses in these cases.
Promotions and bonuses are there to reward our valued players – EUcasino.dk has a zero tolerance policy on bonus abuse and fraudulent activity. The casino reserves the right to block bonuses from any player who is deemed to be abusing our promotions. In this instance, the decision of the Casino Manager is final. If fraudulent activity or abuse is suspected, the casino reserves the right to remove any funds from the account.
Bonuses of 100 percent and more are only allowed to be claimed if deposits are being made with a credit card.
We regularly send promotional emails with bonus offers. You are only eligible for the bonus if you received the email directly from us.
While the Casino protects all personal data entrusted to us, we reserve the right to use first names and/or usernames in any Casino announcement about promotion results.
In the case that bonus money is wagered and lost, but not all wager requirements were met. The next deposit made to your account will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements.
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